FAQs

Q, Where are you located?
A, We are located in the South East of the UK, in the beautiful county of Hertfordshire.

Q, Can I cancel my order?
A, All our orders are normally sent the same day, hence your order may have been dispatched just a few hours after you placed it, but send us an email and we will try our best, but its not guaranteed.

Q, When will I receive my order?
A, Depending on the delivery service you choose at checkout, standard delivery is 2-6 business days, faster delivery is 2-3 days, express delivery is 1-2 days and International can take up to 21 days depending what part of the world your in.

Q, Do I have to create an account to purchase from your store?
A, No, but if you would like to track your orders, create a wish list or look back at your purchase history, then you will need to create an account with us.

Q, Can I return an item?
A, Yes, but please refer to our Return Policy page for full details.

Q, Are you Estee Lauder?
A, No, we are an independent online retailer, part of the Caspers Group and this store specialises in Smashbox & Estee Lauder products and their various brands all under one roof, making your shopping experience quick & easy.

Q, How do I contact you?
A, You can email us or send us a message on our contact page. Please include your name & order number (if you have one?)

Q, Is my payment secure?
A, Yes absolutely, We have partnered with Stripe & PayPal since 2001 who are one of the leading payment gateway since 1999 and are one of the biggest payment gateways in the UK. You can pay using all major debit/credit card via Apple Pay, Google Pay, Barclaycard API & PayPal. We will soon be partnering with Klarna, so you can spread the cost of your purchase interest free!

All purchases are subject to electronic check payments safely and securely for our customers.

Both Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks.